Results of an exclusive survey of furniture retailers conducted by Furniture/Today’s market research department, covering industry practices relating to home delivery: how retailers deal with customer complaints, train and pay delivery personnel, save money and increase customer satisfaction. Results originally presented at a seminar at the Tupelo Furniture Market, August 2005. Please Note: This is a large file and will take a while to download. There will be a blue "Download" button on the order confirmation page. If you experience any difficulties with downloading, please contact Missy Axe at maxe@reedbusiness.com |
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